Terms and Conditions

Terms and Conditions


Cancellations, Refunds, Bookings and Check-In & Check-Out Policy

Cancellation Policy:

For cancellations made after 2pm of the 72-hour period - No Refund will be given.

If your cancellation is urgent (within 24 hours), please contact us directly by phone on 07-3470931 or come in and see us personally. (Refunds can be given at Manager's discretion).

Refunds Policy:

The Backyard Inn will not be liable for any booking refunds if a guest wishes to cancel due to their own decision after checking in.

No Shows:

The guest's credit card will be charged for the full amount of the booking (changes can be made at Manager's discretion).

Check in, Check out:

Check in time is 2pm, any guest that wishes to check in prior to 2pm will need to give The Backyard Inn sufficient notice (at least 24 hours prior to arrival).

Check out time is 10am, any guest that wishes to check out after 10am needs to give sufficient notice. Late checkout may incur a charge if no notice is given.

Right to Decline Stay:

We have the right to decline any overnight stay to a guest that we do not feel comfortable to check in.  We are happy to assist with alternative accommodation for that night.

Long Term Stay:

We do not allow long term stays for the guests. Guests cannot stay onsite for more than a week.

Sighting of ID's Upon Check-In:

Upon check-in, we will require guests to provide any form of identification. This can be your Passport, Driver's License or any form of photo ID. This is a standard security procedure.

Charging of Credit Cards Prior to Arrival:

We require full payment prior to arrival for every reservation. We will charge all reservations on the morning of the check-in date.

There is a 2.8% surcharge for credit card payments.

If the credit card declines, we will contact the guest for any alternative mode of payment. If no other arrangements can be made, we will cancel the reservation.

If a guest wishes to use a different form of payment, The Backyard Inn should be given sufficient notice (at least 24-hour prior to arrival). Changes can be made or accepted at Manager's discretion.



Give us a call if you would prefer to discuss options. We are happy to prepare group itineraries and costings. Ph 07 347 0931 Or email stay@thebackyardinn.co.nz or groups@thebackyardinn.co.nz

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