Terms and Conditions
The Backyard Inn Booking Terms and Conditions
We require prepayment for your reservation. We will charge your
credit card at the time of booking for the nights you have
reserved. This confirms you accept our terms and conditions, our
rooms and our prices.
If we are unable to confirm you booking immediately, as soon as
we have confirmation you will be charged.
Our rates are in NZ dollars and include taxes, and are subject
to change without notice. The prices are valid from the time of
Prices are quoted per lodge room or chalet, but double and twin
rooms can be booked for one person only, but the full room rate
Dorm rooms are booked per person, we have a combination of male
and female and share dorms. Maximum room occupancy is clearly
stated when making a reservation extra numbers of people will be
charged a penalty.
We will try and accommodate you in the same room for the
duration of your stay, but if there is limited availability we have
to move your rooms to another room of the same or better standard
than originally booked.
Occasionally we are not able to accommodate multi-share (dorm
style) accommodation in the same room for two or more guests but we
will do our best to ensure this doesn't happen.
We will send you a booking confirmation to the email address you
provided during reservation.
All reservations must have a valid credit card at the time of
the reservation, and on arrival. This card may be required to be
pre-authorised on check in or charged for any extras from the
Cocoon Café or Backyard Burger, or any damage to property or unpaid
The Backyard Inn Limited, its staff, contractors accept no
responsibility for personal accidents, injury suffered or loss or
damage to personal property while on site. We recommend all guest
hold travel or personal insurance.
The Backyard Inn Limited, it staff, and our security company
retain the right to refuse accommodation or to remove a guest from
the property at any time.
If we are unable to provide your accommodation because of an
incident out of our control natural disaster, water or power issue
we will inform you as soon as possible, and we will refund your
Amendment, non-arrival, cancellation and refund
To amend or change a reservation a $5 fee applies per
Amendment's are only able to be made 48 hours prior to the day
of arrival or it is classified as a cancellation, therefore there
is no refund.
If you do not arrive for your reservation there is no refund for
any of the nights.
To cancel a booking a $5 cancellation fee applies per booking
Bookings made on the day of arrival are non-refundable for the
first night if you cancel. Our cancellation rules apply for any
Where you cancel a pre-paid booking we will give you a full
refund if you cancel more than 48 hours before arrival. We will
however deduct a $5 cancellation fee and any agents commission
However, we will fully refund you for subsequent nights, less
any applicable agent's commission.
Where you cancel an unpaid booking, we will charge you a $5
If you do not advise us of your cancellation, the non-arrival
clause applies. Refunds will be made back to your credit card.
Late Arrivals please contact reception on prior to arrival so we
can accommodate your needs.
Age of Stay
Guest must be at least 18 years old to make a reservation and
comply with our terms and Conditions. Anyone 17 years or
younger must be accompanied by a parent or guardian.
Proof of Identification a driver's license or a passport must be
provided for every guest staying at the property.
Privacy of your information and Website usage.
Backyard Inn recognises the privacy concerns of its customers,
clients, guests, contacts and the users of its website. We store
your details in our Property Management System as a profile, which
in the future can be used for any other bookings. This will already
have your preferences mentioned so we can cater all your needs.
We are the owner, licensee or permitted user of the intellectual
property rights in our site and of the content and material
published on it. Those works are protected by copyright laws and
treaties around the world. All such rights are reserved.
The Backyard Inn does not, and will not guarantee that any file
and/or programme available for download and/or execution from or
via this website is free from viruses or any other condition that
may damage or interfere with data, hardware or software that may be
used. On agreeing to these terms, you release us from all
responsibility for the consequence of its use and take
responsibility for all risk of use of programs and files on this
Backyard Inn House Rules
For a stress-free stay for all our guests, The Backyard Inn
requests that you be mindful of other guest trying to rest. Between
22.30 NZT and 07.00 NZT we request that you respect all other
guests and keep the noise level to a minimum. Should we receive any
noise-complaints this will be considered as a first warning and if
repeated, we reserve the right to charge a NZ$30 Disturbance Fee
If your behaviour is highly offensive, the Hostel Manager may
require you to leave the hostel immediately without a refund.
If you damage any hostel property, we will charge your credit
card for the cost of the repairs.
Should you resist the Staff or Manager's request that you leave
the property, we will call the Police.
Smokingis not permitted inside any part of The Backyard Inn
buildings; this includes the use of vapes. There are designated
areas for smokers outside the building. Any guest who smokes inside
the rooms is liable to pay a cleaning fee. Any guest suspected of
or caught altering smoke detectors or sprinklers will be asked to
leave the property immediately without refund.
Alcohol Policy. We have a no BYO policy for The Backyard Inn as
we have a Licensed Premise on-site. You will be asked to return
your alcohol to your vehicle for the duration of your stay. This is
in-line with our Social Code of conduct.
All non -guest visitors must report to reception and be off the
premise by 8.30pm.
The following is not permitted on-site:
- All weapons
- Illegal and non - prescribed drugs
- Smoking within the accommodation or café and bar.
- Theft of other guests' or our property
- Drunken, noisy, disorderly or abusive behaviour or physical
- Damage to our property
Lost Property when foundby the staff at The Backyard Inn will be
securely stored for two weeks. After this time items that are
deemed high value (passports & items approximately over $50)
will be handed to the local police station. Items below this value
will be donated to our favoured local charity. The Backyard Inn are
not liable for lost property and storage. If you believe you have
left behind any of your personal belongings, please contact The
Backyard Inn reception so this can be traced and returned to you as
soon as possible.Guests are liable for handling, postage and
courier costs or charges for returning lost property.
Alternatively, lost property can be collected in person from the
Socail Media: When you post and/or tag any social media content
(including, without limitation, photos, text, graphics, audio,
video, location information, comments or any other materials) in
relation The Backyard Inn properties on social media
sites (such as Instagram or Facebook) ("Social Content"), we may
request your permission to use this Social Content in connection
with our business. Such use may be in conjunction with our website,
electronic media and/or print material.
By consenting to our request to use your Social Content, you
agree to us publishing your name or username associated with that
content, and using all or any of your Social Content.
You agree, represent and warrant that You own, or have obtained
from third parties, all appropriate rights in your Social
The Authorised Entities' use of your Social Content will not
violate the intellectual, proprietary or other rights of any third
party, or any applicable law.
The Social Content is not libellous, defamatory, obscene,
pornographic, abusive, indecent, threatening, hateful, offensive or
You release the Authorised Entities from any liability relating
to its use of your Social Content in accordance with these Social
Groups Terms and Conditions
Reservations Held, Deposit and Payment
We will hold accommodation for your group, but a 10% deposit is
due within 14 days. Full payment for your booking is required 14
days prior to arrival.
If any room key is lost you will be charged $10 each key.
Changes in Numbers
Please notify us one week prior to arrival Any more than 1
person there will be no refund.
Meeting / Conference Rooms
The conference room is available to groups who have the Meal and
Accommodation package, free of charge depending on availability.
The conference facilities must be left as found, clean and tidy.
Groups are not permitted to use the conference room kitchen.
Cancellations and Refunds
Cancellation is 30 days prior to the booking date. We will hold
your deposit for this cancellation. Within the 30 day period we
will charge 50% of the cost of the reservation.
We have a no BYO policy. Any alcohol
brought onto the premises will be taken until check out date. Any
person intoxicated and or acting in any anyway disrespectful will
be immediately asked to leave the complex, with no refund.
We have an onsite Bar which is open from 5pm daily. Anyone
intoxicated or under the age of 18 will not be served. Bar snacks
We have full camera surveillance onsite 24 hours, 7 days a
Noise level must be at a minimum from 10pm onwards. Any person
being excessively loud or behaving in any manner that may offend or
disturb other guest's onsite will immediately be given a warning.
If no person complies with the warning then Security or police will
be contacted after the first warning.
The communal kitchen is available, there are hot plates and
microwaves but no ovens. We are not able to warm food in our
commercial kitchens. Plates, bowls and cutlery are available for
groups for a $30 charge from reception. Any losses will be charged
above the fee.
Damages Any damages to The Backyard Inn
property or chattels will be
charged to the group. As with any extra cleaning required to
tidy up after your Groups stay.